Who We Are

Athelstans is an independent lettings agency specialising in residential property across Cornwall and West Devon. We are committed to protecting your privacy and handling your personal data securely and transparently.

What Data We Collect

We may collect and store personal information including:

Your name, address, email and phone number

Property addresses

Tenancy-related information

Identification and documentation you provide

Marketing preferences

Website usage data (via cookies and tracking pixels)

How We Collect It

We collect personal data when you:

Contact us via forms or email

Register for property alerts or tenancy updates

Request a valuation

Apply to rent a property

Interact with our website, emails, or social media

Report a repair

Sign up for newsletters or marketing communications

How We Use Your Data

We use your data to:

Provide and manage lettings services

Communicate with landlords, tenants, and applicants

Register and process maintenance requests

Respond to enquiries

Comply with legal and regulatory requirements

Improve our website and advertising

Send marketing communications (if you’ve opted in)

Cookies and Tracking

We use cookies and tracking tools such as:

Google Analytics

Meta (Facebook) Pixel

These help us understand how the site is used and improve our advertising reach. You can manage cookie preferences via your browser.

Who We Share Data With

We only share personal data with trusted third-party service providers where necessary to deliver our services. This may include:

Property management platforms

Maintenance contractors

Marketing and CRM platforms

Website hosting or analytics services

We never sell or rent your personal information.

Your Rights

Under UK GDPR, you have the right to:

Access the data we hold about you

Request corrections

Withdraw consent for marketing

Request deletion or restriction (in certain circumstances)

Lodge a complaint with the ICO if you believe your rights have been violated

To exercise any of these rights, email enquiries@athelstans.co.uk

How We Protect Your Data

We use secure systems and limit access to your information. Data is retained only as long as necessary for its original purpose or to meet legal obligations.

Changes to This Policy

We review this Privacy Policy at least annually. Any updates will be posted on this page.